Effective Date: January 1, 2026
Welcome to HAL Consulting (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, services, and related platforms, including Business Hub and Shopper Hub.
By accessing or using our website or services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
1. Services Overview
HAL Consulting provides professional services including, but not limited to:
- Mystery Shopping
- Customer Experience Research
- Market Research & Business Intelligence
- Compliance Audits & Quality Assurance
- Consulting, Training, and Related Services
Service details, scope, pricing, and timelines are defined in individual proposals, contracts, or service agreements.
2. Eligibility & Use of Website
By using our website, you confirm that:
- You are at least 18 years old
- You have the legal authority to enter into binding agreements
- You will use the website only for lawful purposes
You agree not to:
- Misuse or interfere with the website or its functionality
- Attempt unauthorized access to systems or data
- Use the website to transmit malicious code or harmful content
3. Intellectual Property Rights
All content on this website, including but not limited to:
- Text, graphics, logos, icons, images, and designs
- Reports, methodologies, frameworks, and tools
is the intellectual property of HAL Consulting or its licensors and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, or use any content without prior written consent.
4. Confidentiality
All information shared between HAL Consulting and its clients, including business data, reports, findings, and communications, is treated as confidential unless otherwise agreed in writing or required by law.
Mystery shopping reports and insights are intended solely for the client’s internal business use.
5. User Submissions
When you submit information through forms, emails, or other channels, you:
- Confirm that the information is accurate and lawful
- Grant us the right to use the information for service delivery and communication purposes
You must not submit any content that is misleading, unlawful, or infringes on third-party rights.
6. Payments & Fees
- Fees for services are outlined in written proposals or agreements
- Payments must be made according to agreed terms and timelines
- Late payments may result in service suspension or delays
Unless stated otherwise, all fees are non-refundable once services have commenced.
7. Disclaimers
- Our services are provided on a professional and best-effort basis
- Insights and recommendations are based on collected data and observations at the time of evaluation
- We do not guarantee specific business outcomes, financial results, or performance improvements
Website content is provided “as is” without warranties of any kind.
8. Limitation of Liability
To the maximum extent permitted by law:
- HAL Consulting shall not be liable for indirect, incidental, or consequential damages
- Our total liability shall not exceed the amount paid for the specific service giving rise to the claim
We are not responsible for losses arising from reliance on reports, recommendations, or third-party actions.
9. Third-Party Links
Our website may include links to third-party websites or resources. We do not control and are not responsible for their content, policies, or practices.
Accessing third-party websites is at your own risk.
10. Termination
We reserve the right to suspend or terminate access to our website or services if:
- These Terms are violated
- Unlawful or harmful activities are detected
- Required payments are not fulfilled
Termination does not affect rights or obligations accrued prior to termination.
11. Governing Law
These Terms shall be governed and interpreted in accordance with the laws of the State of Kuwait.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Kuwait.
12. Changes to These Terms
We may update these Terms from time to time. Updated versions will be posted on this page with a revised effective date. Continued use of the website constitutes acceptance of the updated Terms.
13. Contact Information
For any questions regarding these Terms of Service, please contact us:
Phone: +965 220 22095
Email: info@halconsultant.com
Location: Kuwait City, Kuwait